Refund Policy

Last updated: April 2026

AI Art House sells one-of-one art prints. Every piece is made to order and, once sold, is retired forever. This policy explains when a refund or replacement is possible, and when it is not.

All sales are final

Because every AI Art House piece is produced only once and the listing is permanently retired the moment it is purchased, all sales are final. We do not accept returns, exchanges, or cancellations based on change of mind, taste preference, room fit, colour expectation, size regret, or any reason other than those specifically listed below.

By placing an order, you acknowledge and accept that the piece is made exclusively for you, that production has specifically committed materials and labour to your order, and that the one-of-one nature of the work means it cannot be resold or reabsorbed into our catalogue.

Damaged in transit

If your piece arrives damaged due to shipping, we will produce and ship a replacement at no additional cost, provided the claim meets all of the following conditions:

  • The claim is submitted by email to hello@aiarthouse.com within 30 calendar days of delivery
  • The claim includes clear photographs of the damage and the outer packaging
  • The claim includes the original order number
  • The original packaging has been retained until the claim is resolved

Damage claims submitted outside the 30-day window are not eligible for replacement. Damage caused after delivery — including but not limited to damage during unpacking, installation, hanging, framing, cleaning, moisture exposure, direct sunlight exposure, or mishandling — is not covered.

This is the only circumstance under which a one-of-one piece may be reproduced, and it is strictly limited to verified transit-damage claims.

Production defects

We inspect every piece before dispatch, but if your piece arrives with a clear production defect — such as an ink error, significant colour misalignment, frame construction fault, or material flaw — we will replace it at no additional cost, subject to the same claim window and evidence requirements as transit damage above.

Colour expectations and calibration variance between screens and physical prints are not considered production defects. Screen calibration, lighting conditions in your home, and the natural surface variation of 400gsm cotton canvas mean that the physical piece will not match a screen preview exactly. This is inherent to the medium and is not a defect.

Lost in transit

If your parcel is lost by the carrier, contact us at hello@aiarthouse.com. We will open a carrier investigation. Once the parcel is confirmed lost, we will produce and ship a replacement at no cost. See our Shipping Policy for full details on lost-in-transit claims.

Not eligible for refund or replacement

The following situations are not eligible for refund, replacement, or credit:

  • Change of mind, taste preference, or the piece not looking as expected in your room
  • Size regret or the piece not fitting the intended wall
  • Colour variation from screen preview
  • Damage caused after delivery
  • Damage caused during unpacking, installation, or hanging
  • Customer-provided incorrect shipping addresses
  • Refused deliveries
  • Parcels returned due to unpaid customs duties
  • Parcels marked as delivered by the carrier but not received, where no further investigation reveals theft or loss
  • Orders placed as gifts where the recipient is unavailable or declines delivery
  • Any claim where the original packaging has been discarded
  • Any claim submitted more than 30 calendar days after delivery

Refund processing

In the rare cases where a refund is offered in place of replacement — such as when a damaged piece cannot be reproduced due to discontinued materials — refunds are issued to the original payment method within 5 to 10 working days of approval. Bank processing times may add additional days before the refund appears in your account. Original shipping costs are not refunded.

Chargebacks and disputes

If you believe you have a valid claim, please contact hello@aiarthouse.com first so we can work with you directly. Initiating a chargeback or payment dispute before giving us the opportunity to resolve the issue may delay resolution and, in cases where the claim is not valid under this policy, may be contested.

Fraudulent claims

Claims found to be fraudulent — including false damage reports, resale of replaced pieces, or repeated abuse of this policy — will result in the customer being permanently banned from future purchases and may be reported to payment providers and authorities.

Changes to this policy

We may update this refund policy from time to time. The version in effect on the date of your order is the version that applies to your order.

Contact

For all refund and replacement enquiries, email hello@aiarthouse.com.