Frequently Asked Questions

Answers to the questions we hear most. If something isn't covered here, get in touch and we'll get back to you within 24 hours.

Orders and shipping

How long does shipping take?

All orders are dispatched within 3–5 working days. Delivery times depend on your location: UK orders typically arrive within 3–5 working days, US, Canada and EU orders within 5–10 working days, and Australia and New Zealand orders within 10–20 working days.

How much does shipping cost?

Shipping rates are calculated at checkout based on destination. There are no minimum order requirements and no hidden fees.

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with a tracking number and a link to follow your delivery in real time.

Do you ship internationally?

Yes. AI Art House ships to most countries worldwide. If your country isn't supported at checkout, email us and we'll see what we can arrange.

Products and printing

What does "one-of-one" mean?

Every AI Art House piece is printed once. When a work sells, the listing is removed from the store and the image file is archived. There is no second edition, no reprint, and no restocking. The person who buys a piece owns the only physical print that will ever exist.

What material are the prints on?

All pieces are printed onto 400gsm archival cotton canvas using pigment-based giclée — the same process used by museums and fine art galleries. The canvas is stretched over a solid wood subframe and arrives ready to hang.

Do the prints come framed?

Framing depends on the individual piece. Most works are offered with a choice of natural oak or matte black frame. Where framing is included, it's specified on the product page. All framed pieces arrive ready to hang.

What sizes are available?

Sizes vary by piece and are listed on each product page. The catalogue includes work from small-format (30 × 40 cm) through to large-format pieces (100 × 140 cm and above). Browse by size using the small, medium, large and extra large collections.

How long will the print last?

The archival pigment inks are rated to 100+ years of colour stability under normal indoor conditions. Avoid hanging pieces in direct sunlight or directly above a heat source to protect colour over the long term.

Returns and issues

What is your returns policy?

Because every piece is a one-of-one print that cannot be resold, we do not accept change-of-mind returns. If your piece arrives damaged or with a print defect, contact us within 14 days of delivery with a photo of the issue and we will arrange a replacement at no cost to you.

What if my piece arrives damaged?

Every piece is packed with corner protection and shipped flat to prevent damage. In the unlikely event that your order arrives damaged, email us with a photo of the damage and we'll arrange a replacement at no cost to you.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase by emailing us. After that window, the piece may already be in production and we won't be able to cancel.

About AI Art House

What is AI art?

AI art is artwork where the imagery is composed with the help of artificial intelligence. At AI Art House, AI is the medium — not the selling point. Every piece is curated for how it lives on a wall, not for how it was made. For a deeper look, read our guide to AI art.

Who curates the catalogue?

The AI Art House catalogue is curated in-house. Every piece is reviewed for composition, tonal quality, scale suitability and room context before it's added to the store. The goal is a small, considered collection — not a high-volume marketplace.

Can I request a custom piece or commission?

Not at the moment. The catalogue is pre-curated and every work is offered as-is. We're exploring custom commissions for a future release — join the mailing list at checkout to be the first to hear about it.

How do I stay updated on new arrivals?

Sign up for the mailing list at checkout or on the homepage. Subscribers get early access to new drops before they reach the public catalogue. You can also browse the new arrivals edit, which is updated with every drop.

Still have a question? Get in touch and we'll get back to you within 24 hours.