Get in Touch
Whether it's a question about a piece, an order, or a conversation about how a work might feel on your wall — we read every message personally and reply within 24 hours.
The fastest way to reach us
Email is the best route: info@aiarthouse.com. Our founder and curator, Skyla Grace, reads and replies to every enquiry that comes through this address. For general questions, orders, shipping updates, and commissioning conversations, email is always the quickest way to get a thoughtful answer.
What we can help with
- Order questions. Tracking, delivery windows, production timing, address changes. Please include your order number if you can — it's usually in the subject line of your confirmation email.
- Size and room advice. Send a photo of the wall, the rough dimensions, and the piece or collection you're considering. We'll give you a straight answer on what will actually look right — most people ask us to talk them into a bigger size, and we usually will.
- Damage or defect. If your piece arrives damaged or with a production defect, we replace it free of charge. See our refund policy for full details.
- Shipping questions. We ship worldwide, free, on every order. Delivery details, customs information, and production times are in the shipping policy.
- Press and interior design enquiries. Email Skyla directly at hello@aiarthouse.com for press, trade and interior design work.
Response times
We aim to reply within 24 hours, Monday to Friday. Messages sent over a weekend or a UK bank holiday are usually answered on the next working day. If you haven't heard back in 48 hours, check your spam folder — occasionally our reply lands there — and if it's still missing, resend and we'll chase it up.
What we can't help with
A few things for transparency. We're not a framer, so we can't offer custom frame finishes beyond the standard hardwood options listed on each product. We're not currently accepting commissions. And we can't restore, resell or authenticate art bought elsewhere — our expertise ends at the work we curate and produce ourselves.
Before you email: a few quick answers
If you're looking for a fast answer, the FAQ page covers most of what people ask — production time, delivery windows, canvas weight, framing options, and whether a one-of-one really means one-of-one (yes, it does). The journal has buying guides for every major room in the house. And new arrivals is the section to browse if you're trying to find a specific mood or style without trawling the whole catalogue.
If you'd rather use a form, use the one below and we'll pick it up from the same inbox.